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 Community Manager Application 

Located in Barrio Viejo, one of Tucson’s most beloved and historic neighborhoods, La Suprema strives to  be the premier workplace for growth-minded entrepreneurs and business builders as well as Tucson’s  special events venue. Here, like nowhere else, members have access to an innovative ecosystem—a  dynamic combination of professionals, education, consultancy, coaching, mentors, entrepreneurs-in residence, meeting space, and office resources. Essentially, a living system to enhance your productivity.  

We believe in the greater good and to give first. We strive to work smarter and be kind. We encourage  members to be themselves and take advantage of the natural collaboration that comes from working with  other members with big ideas and deep passion. We know that by working and playing together, our  businesses and our community are better.  

La Suprema is hiring the Community Manager (CM) to lead and manage the day-to-day coworking and  events operations. 

You are this person if you: 

  • Look to enhance and build a multi-faceted coworking and events business 

  • Are passionate about community and have real-life examples where this intersects your life

  • Enjoy wearing many hats 

  • Seek diversity – in your daily tasks and the people you spend time with 

  • Thrive in making details work and are the “go to” person to get things done 

  • Are a tech savvy social media junky who can write good copy and troubleshoot technology

  • Love a good spreadsheet and can easily switch direction to give excellent customer service on a  moment’s notice 

  • Easily make connections with people and help others to do the same 

  • Are ready to grow and build a business that you could own some day 

Position Summary 

The Community Manager leads the day-to-day operations and our community. The position is a healthy  mix of sales, community development, administration, and facilities management. This position manages  the community and events team including full-time and part-time staff and interns with P&L responsibility.  As part of the La Suprema leadership team, the CM is the lead in creating a sustainable business and  leading a dynamic and authentic community. 

Key Duties and Responsibilities: 

  • Being “the person” who shows up every day ready to help our members build their best  businesses and have even better lives 

  • Have the ability to switch gears on a moment’s notice and making each member feel like a  Rockstar. 

  • Working with your team to sustain a vibrant and thriving community of entrepreneurs, freelancers,  startups and generally amazing people 

  • Deftly manage all the little details that go into managing a membership and guest-focused  organization 

  • Build processes and procedures that elevate operations and customer delight

  • Embrace data entry and data management across multiple platforms that keep us on track 

  • Develop member programming that enhances our members’ businesses, lifestyles and the  strength of membership 

  • Build La Suprema into one of Tucson’s favorite meeting and special event venues with significant  revenue generation

  • Creating public events that increase the awareness of La Suprema but more importantly support  the greater good of our community 

  • Maintaining the facilities to the highest standards, allowing our members to feel pride in bringing  their clients, investors and guests to our community

  • Technical problem solving when needed, including the ability to troubleshoot minor issues with  the printer, appliances and wireless networks 

  • Creating fun and impactful communication through our operating software, Slack and other  communication platforms 

  • Maintaining a consistently amazing hospitality experience for the members and guests

  • Creating relationships with external partners in the business community and connect members  where appropriate 

  • Making coffee, lots and lots of coffee 

  • Managing the relationships with and interfacing with our vendors in a professional manner • Processing mail and packages discreetly 

  • Managing the maintenance and cleaning staff to maintain our high standards

 

Job Qualifications 

 

Essential: 

  • Bachelor’s degree or work experience equivalent 

  • Five years of experience in hospitality, facilities, marketing or customer service

  • Strong leadership and communication skills with the ability to interact with members, staff, clients  and guests as the ambassador of our space 

  • Operational budget management and accountability 

  • Special events and venue management experience

  • Proven success as a community liaison and in leading business development activities

  • Supervision and scheduling of part-time and intern staff 

  • Enthusiastic about the coworking, community, and collaboration 

Success Attributes: 

  • You. Love. People. Period. 

  • You’re the host with the most, anticipating our member’s needs and delighting in exceeding their  expectations 

  • You’re always on point, nothing gets past you, yet you’re discreet and can keep our members’ confidence if they’re in stealth mode 

  • You possess a superhuman ability to judge character so you can recruit great community  members and will be tactful and diplomatic with each person who tours the space

  • You have a high emotional IQ and communicate well both verbally and in writing

  • You’re punctual, professional, thorough, and entrepreneurial; you’re a quick learning self-starter that works well in a fast-paced startup environment 

  • You are highly organized with excellent time management skills easily prioritizing your tasks

  • You just don’t show up to work at the office, you own the office, taking pride in managing every little operational detail 

  • You are able to collaborate as well as work independently to get the job done. No matter what.

  • You’re a whiz at data and planning and get excited about improving processes and being  efficient. 

  • You can write a professional email, conduct research on the internet, use Facebook pages and  groups, other social media and excited to learn our operating software 

  • You’ve worked in hospitality and have a demonstrated record of customer service

  • You’re adaptable and innovative, you own your mistakes and move on. 

  • You’re a leader and work well with introverts and extroverts alike 

  • You’re a hard worker, humble and prefer to share triumphs rather than bask in the limelight.

  • You know small details make a big impression and will roll up your sleeves to make them happen.  That includes taking out the trash, watering plants or cleaning a restroom. 

Other Requirements: 

  • Ability to manage by being actively involved in the operation; this can include sitting at a desk,  walking in an office environment, moving light furniture and supplies. 

  • This is a 40-hour a week job with some night and weekends required.  
     

Benefits and Compensation:

  • Salary - $45,000 - $55,000 depending on experience plus performance bonuses.

  • Earned PTO (Paid Time Off) effective immediately for a total of four weeks per year

  • Future Company Equity or Ownership possible

This Job Description cannot be considered exhaustive and other duties not included above may arise  from time to time. On the understanding that such duties are commensurate with the purpose of the job  and have been identified as such by the post holder’s line manager then such additional duties shall form  part of the requirement of this position.  

 

TO APPLY: 

Please send a resume and a cover letter to gina@lasupremaworks.com. Applications will be accepted until the position is filled.